Skip to main content
Unclaimed listing CQC record · synced 13 October 2026

Choices Healthcare Limited

Unit 1-3 Montague Buildings, Southchurch Road, Southend-on-sea, SS1 2LR · View on map

This is the agency's office. Care is delivered in clients' own homes.

Dementia home carePersonal care
Regulated by CQC · England Full report on the CQC website
Requires improvement Overall rating
InadequateRequires improvementGoodOutstanding

The CQC says: “The service is not performing as well as it should and we have told the service how it must improve.” Read the CQC report

Safe GoodEffective Requires improvement carried forwardCaring Requires improvementResponsive GoodWell-led Requires improvement

Report published 20 March 2024

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since October 2013.
  • Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse and eating disorders
  • Local authority: Southend-on-Sea
  • Registered manager: Judith Lahani
  • Run by: Choices Healthcare Limited

The inspection record

Rated Requires improvement overall. Report published 20 March 2024.

“Choices Healthcare Limited is a domiciliary care agency providing personal care for people living in their own homes in the community. The service provides care to older people, those living with dementia, physical disabilities and sensory impairments. This assessment was undertaken remotely and started on 17 January 2024 and ended on 14 February 2024. At the time of this assessment 104 people were being supported with personal care at the service.”

“The last rating for this service was requires improvement (published 15 February 2023) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this assessment we found improvements had been made and the provider was no longer in breach of regulations.”

Show the full assessment summaryHide the rest of the summary

“We looked at 10 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Infection prevention and control; Kindness, compassion and dignity; Listening to and involving people; Independence, choice and control; Equity in experiences and outcomes; Learning improvement and innovation and Governance management and sustainability.”

The Care Quality Commission · Read the CQC report

Older reports from the CQC's previous inspection approach

Inspected 6 December 2022, rated Requires improvement

Inspected 15 April 2021, rated Good

Inspected 14 October 2019, rated Requires improvement

Inspected 28 April 2017, rated Good

Inspected 23 January 2017, rated Good

Inspected 13 April 2016, rated Requires improvement

Inspected 20 May 2015, rated Good

Frequently asked questions

What services does Choices Healthcare Limited provide?

Choices Healthcare Limited is registered with the Care Quality Commission to provide dementia home care and personal care.

Which local authority is Choices Healthcare Limited registered in?

Choices Healthcare Limited is registered in the Southend-on-Sea local authority area.

What is Choices Healthcare Limited's CQC rating?

Choices Healthcare Limited is rated Requires improvement by the Care Quality Commission (report published 20 March 2024). The full CQC inspection report is available at cqc.org.uk/location/1-997845399.

Who is the registered manager at Choices Healthcare Limited?

The registered manager is Judith Lahani.

When was Choices Healthcare Limited last inspected?

The Care Quality Commission published its latest report on Choices Healthcare Limited on 20 March 2024.

Where is Choices Healthcare Limited located?

Choices Healthcare Limited is located in Southend-on-sea, United Kingdom.

When did Choices Healthcare Limited register with CQC?

Choices Healthcare Limited first registered on 16 October 2013.

Be the first to review Choices Healthcare Limited

Location

Unit 1-3 Montague Buildings, Southchurch Road, Southend-on-sea, SS1 2LROpen in Google Maps

Home-care agencies near Southend-on-sea

Run Choices Healthcare Limited?

Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.

Claim this listing

Information disclaimer. Information regarding Choices Healthcare Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.