Chenai Holistic Home Care Agency Ltd
5-7 Heralds Way, South Woodham Ferrers, Chelmsford, CM3 5TQ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2016.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, adults under 65 and eating disorders
- Local authority: Essex
- Registered manager: Melesia Marsha Facey
- Run by: Chenai Holistic Home Care Agency Ltd
The inspection record
Rated Good overall. Report published 16 April 2026.
“Chenai Holistic Home Care Agency Ltd provides personal care to people in their own homes. CQC inspects only where personal care is provided, such as support with personal hygiene and eating, and considers any wider social care offered alongside this. At the time of the assessment, 53 people were using the service. The inspection took place between 30 March and 08 April 2026 and was announced. All quality statements under each of the five key questions were included.”
“This assessment focused on whether the provider had met the requirements of a warning notice issued in relation to Regulation 17: Good Governance. The service had made significant improvements, and the conditions of the warning notice was met. At the previous inspection, breaches were identified in safe care and treatment, safeguarding, person centred care, dignity and respect, staffing and governance. The provider had made enough progress, and they were no longer in breach of any regulations.”
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“People’s needs were assessed before they began using the service. Staff worked effectively with external professionals to maintain continuity of care and received training about how to support people’s needs.”
“Oversight of care visit monitoring had strengthened, and visits were monitored in real time. Risks were assessed, and staff had access to guidance to support safe care. People received the support they needed with medicines, which were reviewed regularly.”
“Staff were positive about the improvements since the previous assessment and said they felt supported by the management team. The provider and senior leadership had developed systems to maintain oversight of the service and used lessons learned to drive ongoing improvement.”
“This service has been in Special Measures since June 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”
Older reports from the CQC's previous inspection approach
Inspected 16 May 2023, rated Requires improvement
Inspected 21 October 2021, rated Requires improvement
Inspected 29 January 2021, rated Good
Inspected 21 July 2020, not rated
Inspected 7 January 2020, rated Inadequate
Inspected 27 November 2018, rated Requires improvement
Inspected 5 April 2017, rated Good
Frequently asked questions
What services does Chenai Holistic Home Care Agency Ltd provide?
Chenai Holistic Home Care Agency Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Chenai Holistic Home Care Agency Ltd registered in?
Chenai Holistic Home Care Agency Ltd is registered in the Essex local authority area.
What is Chenai Holistic Home Care Agency Ltd's CQC rating?
Chenai Holistic Home Care Agency Ltd is rated Good by the Care Quality Commission (report published 16 April 2026). The full CQC inspection report is available at cqc.org.uk/location/1-3110022187.
Who is the registered manager at Chenai Holistic Home Care Agency Ltd?
The registered manager is Melesia Marsha Facey.
When was Chenai Holistic Home Care Agency Ltd last inspected?
The Care Quality Commission published its latest report on Chenai Holistic Home Care Agency Ltd on 16 April 2026.
Where is Chenai Holistic Home Care Agency Ltd located?
Chenai Holistic Home Care Agency Ltd is located in Chelmsford, United Kingdom.
When did Chenai Holistic Home Care Agency Ltd register with CQC?
Chenai Holistic Home Care Agency Ltd first registered on 29 November 2016.
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Information disclaimer. Information regarding Chenai Holistic Home Care Agency Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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