Channel Court, Sugar Lookout

“Date of Assessment: 05 to 20 June 2025. The service is a care at home service providing support to adults and children living with nursing needs, mental health conditions, a learning disability and or autism. The service was delivering care to some children in unregistered children’s homes. Leaders were taking the necessary actions to address this by registering with Office for Standards in Education, Children's Services and Skills (Ofsted). We informed Ofsted of the remaining care packages of this nature.”

“The provider had clear aims and values of the organisation, which were included in the induction programme and staff could tell us about. Recruitment, training and supervision ensured staff were skilled and knowledgeable and followed best practice models and guidance. Staff were supported and valued in their roles. Incidents and complaints were reported and actions taken. The provider learnt and made improvements where needed. Staff told us they were able to raise concerns or issues. Governance systems were in place to monitor and assess the quality and safety of the service, although some development was needed around how all actions were captured and monitored for progress.”