Certitude London Shared Lives
31-33 Lumiere Court, 209 Balham High Road, London, SW17 7BQ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2011.
- Supports: learning disabilities
- Local authority: Wandsworth
- Registered manager: Joel Lawrence Cisco Webb
- Run by: Southside Partnership
The inspection record
Rated Good overall. Report published 1 September 2025.
“Date of Assessment: 02 July 2025.”
“Certitude London Shared Lives is a scheme that provides personal care to people with learning disabilities or autistic people of all ages. The scheme recruits, trains and support self-employed shared lives carers who offer accommodation and support to people placed with them in their own home. At the time of the inspection, 26 people shared their lives with carers and/or other families who also lived in the carers home. 29 carers accommodated and supported between 1 and 3 people in their own home located throughout south west London in the Boroughs of Lambeth, Richmond and Wandsworth. Placements included long-term, short breaks and respite care. The scheme primarily supports people with learning disabilities and/or autistic people, although some people had additional needs, including mental ill health, physical disabilities or were living with dementia.”
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“Not everyone using the shared lives scheme received a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'.”
“This inspection was conducted by 2 adult social care inspectors and was announced. As part of this comprehensive inspection we looked at all 5 key questions and the 33 related quality statements.”
“The last rating for the scheme under the previous provider was good [published 28 June 2018].”
“We were prompted to inspect due the age of the schemes previous rating.”
“Based on the findings of this inspection the scheme remains rated good overall.”
“We have assessed the scheme against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
“The Shared Lives scheme was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.”
“The scheme made sure there were enough qualified, skilled and experienced coordinators, who received effective support, supervision and development however, some shared lives carers had not kept all their mandatory training up to date.”
“Shared Lives managers, coordinators and carers worked in close partnership to support and keep the people placed by the scheme safe. They understood and managed risk well. The scheme routinely monitored people’s care to continuously improve it. This ensured outcomes were positive and consistent.”
“The scheme treated people with kindness and compassion and respected their privacy and dignity. People’s independence and choices were promoted, so people knew their rights and had control over their own care and wellbeing.”
“Carer’s homes were routinely assessed to ensure they remained a safe environment for people to live. Coordinators and carers were recruited safely. Medicines and Infection risks were safely managed.”
“People were involved in assessments of their needs. The scheme routinely reviewed assessments with people they supported taking account of their communication, personal and health care needs and wishes. The scheme understood people's cultural and spiritual needs and wishes and took this into account when matching people with a suitable carer and/or their family. The scheme enabled people to access specialist health and social care support in the community. They continually monitored people’s health to support healthy living. The scheme ensured people understood their care and support needs which enabled them to give informed consent. They took decisions in people’s best interests where they did not have capacity and involved all the relevant people and bodies. People were supported to be involved in decisions about their care.”
“The scheme always cared about and promoted the wellbeing of their coordinators and the Shared Lives carers and was good…”
Older reports from the CQC's previous inspection approach
Inspected 14 May 2018, rated Good
Inspected 17 May 2016, rated Good
Inspected 14 October 2015, rated Requires improvement
Frequently asked questions
What services does Certitude London Shared Lives provide?
Certitude London Shared Lives is registered with the Care Quality Commission to provide personal care.
Which local authority is Certitude London Shared Lives registered in?
Certitude London Shared Lives is registered in the Wandsworth local authority area.
What is Certitude London Shared Lives's CQC rating?
Certitude London Shared Lives is rated Good by the Care Quality Commission (report published 1 September 2025). The full CQC inspection report is available at cqc.org.uk/location/1-117373818.
Who is the registered manager at Certitude London Shared Lives?
The registered manager is Joel Lawrence Cisco Webb.
Who owns Certitude London Shared Lives?
Certitude London Shared Lives is operated by Southside Partnership.
When was Certitude London Shared Lives last inspected?
The Care Quality Commission published its latest report on Certitude London Shared Lives on 1 September 2025.
Where is Certitude London Shared Lives located?
Certitude London Shared Lives is located in London, United Kingdom.
When did Certitude London Shared Lives register with CQC?
Certitude London Shared Lives first registered on 20 January 2011.
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Information disclaimer. Information regarding Certitude London Shared Lives is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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