Caremark Liverpool

“Caremark Liverpool is a domiciliary care service providing support to people in their own homes. At the time of this assessment the service supported 22 people. At our last inspection, the service was rated good. The assessment was prompted by a review of information we held about the service. The assessment began on 23 April 2024 and ended 3 May 2024. Following the assessment the service has remained good. We assessed a total of 12 quality statements from the safe, effective. caring, and well-led key questions and found areas of good practice . The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We found good practice in relation to risk management. Our feedback from people who used the service indicated staff knew them well and treated them kindly. Lessons has been learnt in relation to medication incidents, and staff were trained and supported to develop within their roles. There were processes in place to ensure people were safeguarded from the risk of abuse, feedback from staff indicated they understood their role in relation to this. The registered manager reviewed and analysed events that occurred across the location to support improvements of care for people. Staff were given a platform to enable them to speak up, staff told us the managers were approachable and supportive.”