Care Solutions Direct Head Office

“Preservice assessments, risk assessments and care plans were in place. Although we identified additional detail was required for some individual risks the comprehensive handover between live in care staff meant this risk was mitigated. There were safe recruitment systems to ensure suitable staff were employed and staff told us they received appropriate training and support and enjoyed working for the service.”

“The provider and service manager were actively involved and understood their roles and responsibilities for ensuring a safe and effective care service. They ensured processes were in place to promote an open culture that was inclusive to all. Staff were supported to perform their duties to a high standard. Systems of oversight and governance were in place which delivered positive results for people and the provider was open to our suggestions for minor improvements.”