Care at Home Gloucester

“People were safe and protected from abuse and avoidable harm.The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.”

“People’s care, treatment and support achieved good outcomes and promoted a good quality of life. People received effective assessments and reviews of their health, social care and communication needs. The provider worked well across teams and services to support people.”

“We observed very good interactions between staff and the people they supported in all the supported living homes we visited. Staff were very person-centred and clearly knew people very well, showing a genuine dedication to ensuring the best possible care for those they supported. People were treated with kindness, empathy and compassion.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service applied the principles of the ‘Right support, right care, right culture guidance, and the Real Tenancy Test, which is the guidance CQC follows to ensure that people in supported living arrangements have genuine human and tenancy rights.”