Care 24/7 Healthcare Limited

“Date of Assessment: 3 to 20 January 2025. Care 24/7 Healthcare Limited is a domiciliary care agency registered to provide personal and nursing care, to people living at home. There were 8 people who were being supported with personal care, some were end-of-life care. No nursing care was provided. This assessment was undertaken to review any improvements from the last inspection completed November 2022 when it was rated requires improvement with 3 breaches to regulation. The breaches to legal regulation related to good governance and suitable skilled, competent staff. Although improvements were noted, the provider remained in breach of these regulations. The provider was also in breach in relation to person centred care. Improvements found meant the provider was no longer in breach of this regulation. The service remains requires improvement with 2 breaches. Improvements made included a full assessment process supporting appropriate care packages and a person-centred approach to care. Risk assessments were now used to inform safe care. However, the service remained without effective leadership. There was no registered manager, and the provider was overseeing the service. Quality monitoring and governance systems were not robust. Staff training and induction had improved. However, there were gaps in specific areas, and ongoing monitoring and supervision of staff skills and practice. The management team responded to incidents, safeguarding and accidents proactively. However, records did not support the learning. Staff responded to safeguarding issues appropriately. Staff followed good infection control practice.”