Capital Homecare (UK) Limited

“People were protected and kept safe. Staff understood and managed risks to people’s safety. There were enough staff with the right skills, qualifications and experience. Staff received regular training and supervision to ensure they provided care safely and in line with best practice guidance. Safeguarding, infection control and risk management systems were understood and implemented effectively, and staff received regular supervision, training and support. Consent was consistently sought in line with the Mental Capacity Act.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff responded to people in a timely way. People had detailed information within their care plans to guide staff how to support them. This included information about their interests and things which were important to them.”

“Leadership was described as approachable, inclusive and supportive, with clear organisational values and a commitment to continuous improvement and staff wellbeing.Governance systems were in place to monitor the service and to ensure it was operating in line with the provider’s expectations. Staff felt able to raise concerns and felt listened to. The management team worked to improve care and identify learning.”

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