Candlelight 747 Healthcare Ltd

“Care records were not always person-centred, some documents were contradictory. Medicines records were not always up to date, however, in both cases Candlelight 747 staff were not the main medicine administrator for the person. Recruitment records were not always in line with best practice guidance. Risk assessments did not always identify the risks to people or demonstrate actions had been taken to keep people safe. The provider’s quality assurance audits had not identified the issues we found. The failure to maintain accurate records is a breach of regulation 17 (good governance). We found no evidence of negative impact on people using the service however, there was a risk of potential harm. We found people received reliable, timely and effective support from staff who understood their needs. Staff built up a good rapport with people and other staff (from different care services) who worked with them. Staff arrived on time and contingency plans were in place to ensure unexpected absence was covered. Staff shadowed family to learn about people’s needs and communication preferences. The registered manager and provider had oversight of the service. Audits were taking place, but they were not always effective. Staff said the registered manager and office staff were approachable and supportive.  ”