Broom Lane

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The service demonstrated a strong and distinctive culture of care, where people were consistently treated with kindness, compassion and respect. Staff developed meaningful relationships with people and understood their individual preferences, communication styles and routines. Care was delivered in a way that consistently promoted dignity, independence and choice, with people actively involved in decisions about their care and support.”

“People experienced highly personalised and responsive care that was consistently delivered across the service. Care planning, delivery and review were tailored to individual needs and focused on achieving meaningful outcomes. Staff worked in a coordinated way to respond to changes in need, and systems supported both immediate responses and forward planning. This led to more consistent support, with some people experiencing fewer periods of distress and increased engagement in activities that were important to them. People were supported to achieve positive outcomes and maintain a good quality of life. Assessments were thorough and informed care delivery, and staff worked effectively with external professionals to ensure support remained appropriate. There was clear evidence of sustained improvement for individuals, including increased engagement and reduced distress where changes to support had been implemented and embedded over time.”

“People were supported by a skilled and committed staff team. Recruitment, training and competency processes ensured staff had the knowledge and skills to provide safe and effective care. Staff knew people well and delivered care in a consistent and informed way. Staffing arrangements supported continuity, enabling people to receive care from staff who understood their needs and preferences and contributed to stable and predictable support.”

“People were protected from abuse and avoidable harm. Safeguarding processes were well established, consistently applied and supported a proactive approach to risk management. Risks were identified and managed in a way that balanced safety with independence and choice. Systems to monitor safety were effective, and learning from incidents led to improvements in care and reduced risks over time.”

“Leadership at the service was strong, visible and focused on maintaining and improving high standards of care. Leaders had embedded governance systems that provided oversight of quality and safety and supported continuous learning and improvement. There was a positive and open culture, where staff felt supported and able to raise concerns. Leaders used information to identify patterns, implement changes and monitor their impact over time, resulting in sustained improvements in practice and people’s experiences.”

“The service worked in close partnership with health and social care professionals and other organisations to support people’s care and wellbeing. Partnership working was proactive and contributed to coordinated care, timely responses to changes in need and improved outcomes for people.”

“Overall, Broom Lane provided a high quality, person-centred service with a strong culture of care, effective leadership and clear evidence of sustained improvement. Care was consistently…”