Bright Care Horsham

“People’s medicines were administered and managed safely. Staff protected people from the risk of harm or abuse and knew how and with whom to raise concerns. Staff kept people’s home clean and followed infection prevention and control procedures to keep people safe.”

“Staff monitored people’s health needs and quickly sought medical advice in response to any changes. Staff followed professional advice, monitored outcomes and provided feedback to professionals when needed.”

“People benefitted from a consistent staff team who understood and respected their preferences and upheld their dignity. Staff provided extremely person-centred care and knew who and what was important to the people they supported. The registered manager arranged and sourced social events to prevent people from social isolation. The service was run by an extremely dedicated registered manager who created an open and inclusive culture for people, their relatives and staff. The registered manager sought people’s feedback and learned from care forums and professionals to continually improve people’s experience. The registered manger was incredibly well supported by their own staff and senior leaders within the organisation. Ongoing quality assurance systems fed into service development plans to benchmark and continually improve the service. Staff were confident they could contact managers at all levels if they had any issues.”