BrendonCare Otterbourne Hill

“People were safeguarded through vigilant practice and clear understanding of risks linked to mobility, medication, confusion, and isolation. Risk assessments were proactive and involved people in decisions about safe routines. Environmental checks, medication management, and infection control were carried out reliably across all visits.”

“Assessments were thorough and reflected personal care needs, communication requirements, mobility levels, and health conditions. Staff followed evidence-based practice, worked cohesively across teams, and encouraged people to maintain independence, wellbeing, and healthier daily routines. Care was continuously monitored, and improvements were implemented promptly.”

“Staff delivered care with kindness, empathy, and respect. People were treated as individuals, and daily routines were shaped around personal preferences and choices. Relatives told us people were cared for with dignity. Staff responded sensitively to urgent or unexpected needs, and workforce wellbeing was supported through supervision and open communication.”

“Care remained responsive, flexible, and centred on people’s changing needs. Information was shared clearly, feedback was valued, and equitable access to support was consistently promoted. Planning for future care was handled sensitively in line with people’s wishes.”

“Leadership promoted a transparent and inclusive culture. Governance systems were strong, partnerships with community professionals enhanced care quality, and the service demonstrated ongoing learning and improvement. The service maintained high standards of safety, effectiveness, compassion, and responsiveness across service delivery.”