Swanton Community Services – Southampton and Hampshire

“Concerns about safety had been investigated and lessons learnt to ensure changes were made which improved care for others.”

“There were effective systems and processes in place to make sure people were protected from abuse.”

“Risks were managed safely, and people were, where able, involved in making decision about how to keep themselves safe.”

“The service was able to demonstrate how they were meeting the principles of Right support, right care, right culture. For example, the support provided help to maximise people’s choice, control, and independence. The ethos, values and attitudes of leaders and support staff helped to ensure people led empowered lives which included access to their local community. Staff were trained to support people when they became anxious or distressed.”

“Staffing levels were appropriate, and the recruitment processes promoted safety.”

“Staff anticipated and responded appropriately to deterioration in people’s health and wellbeing.”

“Overall, staff spoke of effective leadership and a positive culture where their views were valued.”