Bluebird Care (Hull and Beverley)
Unit 5 First Floor, Bridge View Park, Henry Boot Way, Hull, HU4 7DW · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2017.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: Kingston upon Hull, City of
- Registered manager: Teresa Ann Arnell
- Run by: Encasa Limited
The inspection record
Rated Requires improvement overall. Report published 29 October 2025.
“Date of assessment: 26 August 2025 to 3 October 2025. Bluebird Care (Hull and Beverley) is a care at home service.”
“Risks associated to people’s health conditions were not always recorded in people’s care plans and detail was sometimes missing to guide staff on how best to support them.”
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“Consent to care documentation was missing for people however the provider offered immediate assurances consent documentation was being implemented. Mental capacity assessments had not been carried out in accordance with the Mental Capacity Act 2005, this included best interest decision making.”
“Systems and processes were not in place to ensure people received time sensitive medicines at the correct time and medicines administration records did not always contain accurate information. Risks associated with people’ external medicines had not been risk assessed. The provider offered immediate assurances steps were being taken to address these concerns.”
“Records evidenced mandatory training including moving and handling and safeguarding, supervisions and annual appraisals were overdue for some staff. Training had not been made available to staff supporting people with specific needs including people on end-of-life pathways.”
“The provider’s governance systems had not identified or addressed the areas of improvement we found during this inspection.”
“People were treated with kindness and compassion from a staff team that knew them well and enabled continuity. Staff protected people’s privacy and dignity and promoted their independence. Staff responded to people in a timely manner and supported their preferences.”
“People knew how to give feedback and were confident the service would take any complaints seriously. The service supported staff wellbeing and staff felt confident to speak up. Staff reported they were treated equally, free from bullying or harassment.”
“The provider was in breach of the legal regulations relating to safe care and treatment and governance.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Older reports from the CQC's previous inspection approach
Inspected 7 December 2018, rated Good
Frequently asked questions
What services does Bluebird Care (Hull and Beverley) provide?
Bluebird Care (Hull and Beverley) is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Bluebird Care (Hull and Beverley) registered in?
Bluebird Care (Hull and Beverley) is registered in the Kingston upon Hull, City of local authority area.
What is Bluebird Care (Hull and Beverley)'s CQC rating?
Bluebird Care (Hull and Beverley) is rated Requires improvement by the Care Quality Commission (report published 29 October 2025). The full CQC inspection report is available at cqc.org.uk/location/1-4599753178.
Who is the registered manager at Bluebird Care (Hull and Beverley)?
The registered manager is Teresa Ann Arnell.
Who owns Bluebird Care (Hull and Beverley)?
Bluebird Care (Hull and Beverley) is operated by Encasa Limited.
When was Bluebird Care (Hull and Beverley) last inspected?
The Care Quality Commission published its latest report on Bluebird Care (Hull and Beverley) on 29 October 2025.
Where is Bluebird Care (Hull and Beverley) located?
Bluebird Care (Hull and Beverley) is located in Hull, United Kingdom.
When did Bluebird Care (Hull and Beverley) register with CQC?
Bluebird Care (Hull and Beverley) first registered on 7 December 2017.
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Location
Home-care agencies near Hull
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Information disclaimer. Information regarding Bluebird Care (Hull and Beverley) is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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