Austin Place
72 Oatlands Drive, Weybridge, Surrey, KT13 9JA · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2016.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: Surrey
- Registered manager: Karen Ann Susan Stiles
- Run by: Anchor Hanover Group
The inspection record
Rated Good overall. Report published 11 May 2026.
“Date of assessment: 28 April 2026”
“This assessment was undertaken due to the length of time since our last visit to the service. Austin Place is an extra-care housing service where people live independently in their own apartments, but have access to an on-site care service. At the time of our assessment, the service was providing care to 5 people, of whom 3 received the regulated activity of personal care.”
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“The service used existing quality assurance processes both at location level and provider level. However, they did not always identify areas that required action. This included 2 people’s care plans which would have benefitted from more detail for staff. Despite this, people’s documentation was comprehensive and included relevant information about the person and their care needs.”
“Staff were happy working at the service and said they were supported. They received on-going training and development opportunities through spot checks, supervisions and team meetings. They understood how to recognise potential signs of abuse and the need to obtain consent from people prior to providing care.”
“There were sufficient staff to meet people’s needs and staff were provided with enough personal protective equipment as well as robust medicines training to ensure the care they provided was safe and following good practices.”
“Staff recognised people’s diversity and ensured they gave them choice and encouraged independence. The registered manager led by example as they covered care calls as well as mentoring new and existing staff.”
Older reports from the CQC's previous inspection approach
Inspected 9 January 2020, rated Good
Inspected 1 August 2017, rated Good
Frequently asked questions
What services does Austin Place provide?
Austin Place is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Austin Place registered in?
Austin Place is registered in the Surrey local authority area.
What is Austin Place's CQC rating?
Austin Place is rated Good by the Care Quality Commission (report published 11 May 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2277415566.
Who is the registered manager at Austin Place?
The registered manager is Karen Ann Susan Stiles.
Who owns Austin Place?
Austin Place is operated by Anchor Hanover Group.
When was Austin Place last inspected?
The Care Quality Commission published its latest report on Austin Place on 11 May 2026.
Where is Austin Place located?
Austin Place is located in Weybridge, United Kingdom.
When did Austin Place register with CQC?
Austin Place first registered on 13 January 2016.
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Location
Home-care agencies near Weybridge
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Information disclaimer. Information regarding Austin Place is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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