BBC CARE SERVICE LIMITED- Walton on Thames branch (New)

“The service is registered to provide care and support to people with a learning disability and autistic people. No autistic people or people who had a learning disability were using the service at the time of the assessment. However, we assessed the service under Right Support, Right Care, Right Culture, as it is registered to provide care and support to this population group.”

“CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service supported 2 people at the time of our assessment, both of whom received personal care.”

“The last inspection of the service was on 12 May 2023 when we rated the service Requires Improvement. The provider was in breach of legal regulations in relation to safeguarding, consent, and governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.”

“People received safe, well-planned care which was flexible to meet their individual needs. Any risks involved in people’s care were assessed and mitigated.”

“Staff received safeguarding training and understood their roles in protecting people from the risk of abuse or avoidable harm. The provider worked with other relevant agencies to investigate and take action if safeguarding concerns were raised.”

“Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles.”

“The management team had clearly defined roles and responsibilities, which ensured accountability for service delivery. The provider operated effective quality monitoring systems, including regular audits and spot checks on the care delivered by staff.”