Appleby Lodge
Launceston Road, Kelly Bray, Callington, Cornwall, PL17 8DU · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2010.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: Cornwall
- Registered manager: Nital Hooper
- Run by: Appleby Rest Homes Limited
The inspection record
Rated Good overall. Report published 2 October 2024.
“This assessment relates to the performance of the domiciliary care agency which was supporting approximately 90 people at the time of the assessment.”
“We carried out our unannounced first on on-site assessment on 20 June 2024. A second on site assessment which included a visit to a person’s home was completed on 9 July 2024 and the assessment was completed on 11 July 2024.”
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“This was the first assessment of this domiciliary care agency, and the service has been rated good in all areas.”
“Although people did not raise any concerns about visit times the systems for rota management were not robust. Staff were altering planned rotas to ensure people received their visits at their preferred times. This created a risk that changes to rotas by managers may be overlooked by staff.”
“Staff respected people’s dignity and choices. However, the provider’s systems for assessing people capacity were not decision specific.”
“People and staff told us the service was well managed and responsive to their needs. Complaints had been appropriately investigated but learning from complaints had not been used effectively to prevent others experiencing similar issues.”
Older reports from the CQC's previous inspection approach
Inspected 7 January 2021, not rated
Inspected 13 March 2019, rated Good
Inspected 29 January 2018, rated Requires improvement
Inspected 12 June 2017, rated Inadequate
Inspected 9 September 2015, rated Good
Frequently asked questions
What services does Appleby Lodge provide?
Appleby Lodge is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Appleby Lodge registered in?
Appleby Lodge is registered in the Cornwall local authority area.
What is Appleby Lodge's CQC rating?
Appleby Lodge is rated Good by the Care Quality Commission (report published 2 October 2024). The full CQC inspection report is available at cqc.org.uk/location/1-115001108.
Who is the registered manager at Appleby Lodge?
The registered manager is Nital Hooper.
Who owns Appleby Lodge?
Appleby Lodge is operated by Appleby Rest Homes Limited.
When was Appleby Lodge last inspected?
The Care Quality Commission published its latest report on Appleby Lodge on 2 October 2024.
Where is Appleby Lodge located?
Appleby Lodge is located in Callington, United Kingdom.
When did Appleby Lodge register with CQC?
Appleby Lodge first registered on 23 November 2010.
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Home-care agencies near Callington
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Information disclaimer. Information regarding Appleby Lodge is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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