Amazing Angels Homecare

“Safeguarding systems were in place to protect people from the risk of abuse. Staff understood their responsibility and knew how to recognise and report safeguarding concerns. Staff told us they were confident that any concerns would be acted up appropriately by the registered manager. Staff understood the process for recording accidents and incidents, including escalating concerns to the registered manager when required.”

“Risks to people were identified, assessed and managed, including risks associated with the home environment. People’s needs were assessed before care commenced and reviewed regularly to ensure care continued to meet their needs.”

“Staff understood the principles of the Mental Capacity Act 2005 and the importance of obtaining consent when delivering care and support.”

“Staff spoke positively about their roles and the relationships they had developed with people. One staff member said, “It's an amazing and wonderful place to work. I have a lovely relationship with all people that I attend, and they in turn hold us very dearto themselves. We are an extended family to these amazing people that we visit every day, every week, every month. I hope we bring sunshine into their lives when we all visit.’’ Another staff member said, “We all go the extra mile for people, which is something I feel is very important.’’ Staff told us they felt supported by the management team and their colleagues. One staff member commented, “We have a small but amazing group of staff, who really do care about the people they look after.’’”

“Staff received training and ongoing support to carry out their roles safely and effectively, including the safe administration of medicines.”

“People, relatives, and staff were encouraged to provide feedback about the service.”

“They described the management team as approachable and supportive. Recruitment, governance, and oversight systems were in place to help ensure people received safe care.”