Amara Care Limited

“During the assessment we found risks associated with people’s health needs had not always been considered and documented. Care records varied in quality, creating challenges in identifying concerns and actions required.”

“Incidents and accidents had not been fully reviewed, and appropriate action had not always been taken following accidents, such as when falls had occurred. Referrals to safeguarding teams and CQC were not always made. Lessons learned were not effectively shared with staff.”

“The providers recruitment processes lacked details when interviewing people and staff did not always receive the required training to support people’s diverse needs. The provider had developed individualised training with a person who was supported by this service, however not all staff supporting this person had received the training. Staff knew people well as they had worked with them for a long time.”

“Dietary support needs were not always clearly documented but staff were aware of people’s individual needs and understood their role when supporting people with specific dietary needs.”

“Staff treated people as individuals offering choice and supporting independence. Peoples protected characteristics were considered and staff understood individual preferences.Relatives felt staff had positive relationships with people and supported them in a kind and caring manner.”

“The provider ensured there was a structured communication plan in place for a person who receives support from this service. This communication plan supported staff and helped to minimise distress for this person.”

“There was a lack of effective oversight and governance systems. The concerns found during our assessment had not been identified by the management team. The nominated individual and registered manager told us they planned to review their audits and governance systems to monitor care quality and improve the service.”

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