All4One Care Services Ltd

“The provider had an open culture and focused on driving quality and improving people’s experience of care. The registered manager undertook a variety of spot checks on care provided to ensure that people received safe and compassionate care.”

“People’s care plans and risk assessments were reviewed and updated at regular intervals and when a person’s needs changed. Care staff received regular updates about changes to people’s care.”

“Staff signed a dignity contract which made clear the values and behaviours expected of them. Care records demonstrated that staff spoke to people and supported them in a dignified and caring manner.”

“The registered managers and management support team collaborated closely with people, their loved ones, and external professionals.”

“The provider had effective governance systems and processes in place to ensure the registered manager was able to effectively audit the service and drive improvement in service delivery. They had invested in an electronic care records system which was easy to navigate and update in real time. This prevented information from being out of date, and allowed managers to get daily snap shots about people’s wellbeing and any changes to their needs.”

“The provider invested in staff development. Staff told us, “I really wanted to explore leadership opportunities, and the provider paid for me to do additional leadership training.””