Aegys Smart Care

“We carried out the assessment due to the time elapsed since our last assessment and service’s rating at that assessment.”

“At our last assessment the provider was in breach of legal regulation in relation to person-centred care, good governance and fit and proper persons employed, and the service was rated requires improvement. Improvements were found at this assessment, and the provider was no longer in breach of regulation. The rating has changed to good.”

“People received safeand effectivecare and support and were protected from abuse. They andtheir families felt safe with care staff and managers.Theywere protected fromthe risk ofinfectionandreceived their medicines as prescribed.”

“Peopleand their relativeswere able to raise concerns and share feedback, felt comfortable to do so, and were confident they would be listened to and action taken.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“At the time of our assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.”