Acerta24
Weatherill House, New South Quarter, 23 Whitestone Way, Croydon, Surrey, CR0 4WF · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since August 2014.
- Supports: older people (65+), people with dementia, learning disabilities, sensory impairment, mental health conditions, adults under 65, children, substance misuse and eating disorders
- Local authority: Croydon
- Registered manager: Solomon Bamidele
- Run by: Acerta24 Limited
The inspection record
Rated Good overall. Report published 9 August 2024.
“This service is a domiciliary care agency. It provides personal care to people living with learning and physical difficulties in their own houses and flats. At the time of this inspection it provided care to 9 people.This assessment was undertaken following CQC’s new approach for assessment. This was our first assessment of the service using this new approach. We looked at 4 key question areas (safe, effective, caring and responsive). We carried out an announced visit to the service on 20 and 24 May 2024. The assessment was carried out by one inspector, one assessor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.”
“People received safe care and support. Each person had a care plan and a range of risk assessments meaning their safety and well-being was being protected. People were supported to have as much choice and control of their lives as possible. Staff received training in infection control and food hygiene. This has helped to prevent the spread of infection to people.”
Show the full assessment summaryHide the rest of the summary
“Safe medicines practices were followed. There were enough staff to meet people's needs. Robust and safe recruitment practices were in place. Staff received essential training to meet peoples support and care needs.”
“People’s relatives confirmed they were involved in their care planning. The provider had effective systems to support people’s diverse needs and protecting their lifestyle choices.”
“The service was caring and responsive. Staff were kind and caring and had a good understanding of how to meet people’s needs. Staff knew people well. The service had a strong, visible person-centred culture. People were supported to maintain relationships and social contacts. People were given the privacy and dignity they needed. Relatives and professionals agreed the service was excellent at providing person-centred care. The service was well-led by the registered manager and management team.”
Older reports from the CQC's previous inspection approach
Inspected 13 February 2019, rated Good
Frequently asked questions
What services does Acerta24 provide?
Acerta24 is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Acerta24 registered in?
Acerta24 is registered in the Croydon local authority area.
What is Acerta24's CQC rating?
Acerta24 is rated Good by the Care Quality Commission (report published 9 August 2024). The full CQC inspection report is available at cqc.org.uk/location/1-1607433452.
Who is the registered manager at Acerta24?
The registered manager is Solomon Bamidele.
Who owns Acerta24?
Acerta24 is operated by Acerta24 Limited.
When was Acerta24 last inspected?
The Care Quality Commission published its latest report on Acerta24 on 9 August 2024.
Where is Acerta24 located?
Acerta24 is located in Croydon, United Kingdom.
When did Acerta24 register with CQC?
Acerta24 first registered on 27 August 2014.
Be the first to review Acerta24
Location
Home-care agencies near Croydon
Run Acerta24?
Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.
Badges & awards
Information disclaimer. Information regarding Acerta24 is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
03455483300