Acorns Health Care

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people mostly received care and support in accordance with the principles of this guidance.”

“People’s assessed needs, some medicines and recruitment were not always managed safely. The provider’s internal monitoring systems failed to identify all of the concerns we found during this inspection and robust action had therefore not been taken to make improvements. The registered managers and provider were motivated to improve the service and started addressing these shortfalls during the inspection.”

“People were protected and kept safe.People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. Medicines were stored safely and where people were prescribed daily medicines, these were administered safely.”

“Staff received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. Staff were able to raise concerns and told us managers were approachable and supportive.”

“There was a system in place for responding to concerns or complaints. A dedicated management team led the service.”