Abbey Care and Support

“Date of assessment 31 July to 28 August 2024.Abbeycare and Nursing is a service providing care and support to people through supported living and domiciliary care provision. We assessed 19 quality statements from the safe, effective, caring, responsive, and well-led key questions and found areas of good practice and areas of concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. This assessment did not cover all parts of our Single Assessment Framework. We visited the service on 31 July and 7 August 2024. We reviewed records offsite and spoke with staff, managers, people, relatives, and healthcare professionals between 31 July to 28 August 2024. The assessment was prompted by a review of information we held about the service. The provider had failed to robustly assess the risks relating to the health safety and welfare of people. Risk assessments were not completed in accordance with the Mental Capacity Act 2005. This placed people at risk of harm. This was a breach of regulation 12 (Safe Care and Treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found there was a lack of systems and effective oversight in place to monitor the quality of the care provided, as they did not identify the issues found during the site visit. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act (Regulated Activities) Regulations 2014. You can find more detail about our findings in the report below. We have asked the provider for an action plan in response to the concerns found at the assessment.”