A3 Care Ltd

“Date of assessment: 28 July 2025. The service is a care at home service providing personal care to older people, younger adults, people with physical disabilities and children in their own home. At the time of assessment, 1 person was using the service and receiving personal care and the service was not supporting any children. The service had not been assessed and rated before, so we completed a comprehensive assessment. During this assessment, we found some areas needing improvement such as records for medicines administration, consent, recruitment checks, care plans and audits. We discussed the discrepancies with the registered manager to ensure this was reviewed and picked up using their quality assurance process.”

“The person was protected and kept safe by staff. The service made sure there was continuity of care, and they worked well across teams and services to support the person. The registered manager and staff understood the principles of good care and treatment. The person’s rights around consent, privacy and dignity were considered and respected. The person and their family were treated with kindness, empathy and compassion. The service cared about and promoted the wellbeing of their staff and staff told us they enjoyed their roles. The registered manager was visible within the service and led by example. Staff told us they understood their responsibilities to raise concerns and report incidents or allegations of abuse. They felt confident issues would be addressed appropriately.”