Expert Care Solutions Ltd Fleet

“The service provided safe care, and people were protected from the risk of abuse. Staff understood and managed risks. Staff were recruited safely were appropriately trained and received support and supervision. Medicines were managed safely. People received their medicines as prescribed by staff who were trained and assessed as competent to do so. People’s needs were assessed taking account of people’s communication, personal and health needs. Care plans provided detail of people’s interests, preferences, wishes and health conditions. People were able to access support when they needed it. The staff rota was managed well to ensure people received their care visits without delay. The service monitored people’s health and took action to share any concerns with the wider multidisciplinary teams as required. People were supported to be independent and have choice and control over their lives. People were treated as individuals and staff treated them with kindness, compassion, and dignity. The provider had effective governance and quality monitoring systems in place to identify and drive improvements.”

“Managers and care coordinators were visible, knowledgeable, and supportive, helping staff develop in their roles. People were supported by staff who felt valued by the management team.”