A1 Healthcare Solutions

“People’s outcomes were positive, and staff worked well with families and professionals to support health and well-being. Consent was sought before care, and staff understood the Mental Capacity Act. Quality assurance processes and audits were in place, and people were involved in reviews.”

“However,medicines were not consistently managed safely, and care plans lacked sufficient detail for complex tasks such as catheter care and hoisting. Planning for future care, including end-of-life wishes and contingency arrangements, was limited. Governance systems were not always robust, and improvements identified through audits were not always implemented promptly. Training gaps remained in specialist areas including equality and diversity.”

“The agency operated on a small scale, supporting two individuals, with the registered manager responsible for completing care calls. At the time of inspection, this arrangement did not result in any direct harm to service users.The provider demonstrated a positive culture and commitment to person-centered care, but improvements were needed in risk management, medication protocols, care planning, and governance to ensure consistent safe practice and sustainability as the service grows.”