Yarborough House RCH

“People’s medicines were not always managed safely. Most risks to people’s safety and wellbeing had been identified and addressed. However, we found some risks which the management team had not identified, such as the risk of people absconding from the service if they were unsafe to do so and risk associated with uncovered hot surfaces.”

“There were not enough staff to meet people’s needs at busy periods and communal areas were often unstaffed. Staff were very busy, and interactions were task based. Governance systems were in place but were ineffective at identifying and addressing quality shortfalls.”

“The home was clean and well maintained. Recruitment processes meant only suitable staff were employed. Staff had the required skills and knowledge for their roles and worked in accordance with the Mental Capacity Act and respected people’s choices and decisions. Staff worked with health and social care professionals to ensure people received the care and treatment they needed, when they needed it.”

“The provider and management team were responsive to the assessment process and provided us with evidence of immediate action taken and longer-term actions to improve the safety and quality of the service.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”