Wood Hill Lodge

“People were protected and kept safe. There were enough staff with the right skills, qualifications and experience and staff received training and support to maintain good quality care. Staff managed medicines and people received their medicines safely. However, we identified some issues, which were addressed immediately by the provider. People's needs were assessed and care and treatment was delivered in line with people's needs. Care delivery we observed was predominantly person-centred. Care plans were regularly reviewed, and people were referred to local healthcare services as required. Staff followed clinical guidance for people’s care and support. The registered manager had the skills, knowledge, and experience to lead effectively, they did so with openness and honesty. The service had a good learning culture and people could raise concerns. We identified some concerns with the environment, which the provider assured us was being improved. Following our site visit works commenced to address this. Governance had improved, and the provider was continually looking at ways to further improve systems. However, the systems needed embedding into practice and sustaining.”