Winscombe Care Home

“Date of Assessment: 23 June 2025 to the 18 of July 2025. The service is a residential care home providing support to older people, people living with mental health conditions, physical disabilities, learning disabilities and dementia. People were not always protected against the risk of harm and consent to make decisions had not always been made in line with the requirements of the Mental Capacity Act 2005. People did not always receive their medicines safely and medicines were not always stored safely. Each person had their own care plan; however, care plans often contained conflicting information and were not kept updated with people’s changing needs. People’s care did not always reflect their needs, impacting upon their wellbeing. There were limited activities taking place and limited opportunities for people to engage in their interests or within the local community. Some audits were being completed to monitor quality and risk in the service. However, these were not effective at identifying and acting on the concerns found during this inspection.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Care was not always person centred, and people were not always treated with dignity and respect. People were not always included in decisions and did not always live empowered lives.”