Uplands House Care Home

“People received their medicines as prescribed. However, medicines were not always stored, documented, and administered safely. The provider started taking action during the inspection to address the shortfalls.”

“The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies.”

“People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences.”

“There was a system in place for responding to concerns or complaints. A dedicated management team led the service which included a registered manager. Internal monitoring systems were effective in identifying quality concerns. Staff were able to raise concerns and told us managers were approachable and supportive.”

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