Waterside Grange

“Date of Assessment: 2 January 2025 to 21 January 2025. The service is a residential care home providing nursing and personal care to older people and younger adults. We carried out this assessment due to concerns we had received about the service and to follow up on actions from the last assessment. The provider was previously in breach of the legal regulation in relation to safe care and treatment and good governance. Improvements were not found at this assessment, and the provider remained in breach of both these regulations. However, the current management team had not been in post long and had begun to address some concerns and change some systems and processes. However, these require embedding in to practice to ensure they efficacy. The management team acknowledged improvements were required and had an action plan to keep them focused on priorities. Some incidents had not been investigated thoroughly. Risks associated with people’s care had not always been identified or managed to keep people safe.”