Tyne Grange

“Tyne Grange provides accommodation with personal care for up to 21 people. 18 people were living at the home when we visited. The service provides nursing and personal care for people with mental health needs. We visited the home on 6 February 2026. This unannounced assessment was triggered to review the ratings for 3 key questions, to check whether the home was safe, effective and responsive. We reviewed the key questions relating to caring and well-led during a recent focused inspection.”

“The service was outstanding in delivering responsive care. Staff understood each person well and ensured care was shaped around what mattered to them. People experienced bespoke approaches, including personalised communication support, carefully matched keyworkers and goal focused recovery plans. Information was accessible and tailored, enabling people to be fully involved in their care. Leaders fostered a culture of listening and co production; feedback from people directly informed improvements to catering, activities, staffing and communication systems.”