Turning Point – Masons Road

“Who the service is for”

“Turning Point – Masons Road is a specialist service for people with learning disabilities and autistic people.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We were assured the service met the principles of ‘Right support, right care, right culture’ and people received safe, person-centred and outcomes focussed care and support.”

“Key findings”

“We carried out this assessment between 8 and 10 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard.”

“Care plans identified risks to people’s emotional wellbeing and long-term health conditions, such as epilepsy or declining mobility. Staff understood risk management strategies and were observed gently prompting people to keep them safe. Where a need was identified, adaptations to the environment had been made and equipment introduced to improve people’s safety in their home. Staff described a collaborative approach to problem solving following accidents and incidents to improve people’s safety.”

“People received 1 to 1 support from staff during the day. Staff told us they felt confident in their role because of the training and support they received and would not hesitate to report any concerns people were at risk of abuse or discrimination. Only staff who had completed medicines training and had their competency assessed were authorised to give people their medicines. The registered manager understood and implemented the principles of STOMP (stopping over-medication of people with a learning disability, autism or both) and ensured people's medicines were reviewed by prescribers in line with these principles.”

“People’s care and support plans were regularly reviewed to ensure they remained relevant and helped people achieve good outcomes. People were encouraged to be involved in meal planning and preparation and supported to eat and drink well. Where people required the texture of their meals and drinks to be modified to mitigate risks, this was clearly recorded and known by staff.”

“Staff regularly monitored people’s health, such as blood pressure, temperature, bowels, fluid intake and weight. Where required, people were referred to a range of services to help maintain their health including GPs, psychiatrists, speech and language therapists and physiotherapists. One health care professional told us staff acted promptly with concerns and commented, "I would rather know there is a problem and deal with it to prevent it getting worse rather than wait for the next appointment. The good thing is they (staff) tell us."”

“Staff understood the importance of involving people in making their own decisions where possible and giving them choice, freedom and control. One staff member told us, “I know sometimes we have to make some decisions for them, but the majority of the time, by putting it in a different way, you can help them to make that decision." People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within…”