Albany House – Stratford-upon-Avon

“Albany House - Stratford-upon-Avon is a care home which now provides accommodation and care to people. Some people living at Albany House - Stratford-upon-Avon live with mental health support needs, or have complex health needs. The home is registered to provide care and accommodation for up to 8 people. There were 6 people living at the home at the time of the inspection.”

“There had been improvements to governance of the home since our last inspection, and regular checks were now undertaken so that the registered manager and provider could be assured people received good care.”

“Staff understood people's individual risks and how to support them safely. They worked with people to understand their preferences, choices and goals, providing support at a pace people were comfortable with. This helped people achieve outcomes that were important to them, increase their independence and supported people to live fulfilling lives.”

“Staff were confident if they raised any concerns about people’s safety senior staff would take action to support people.”

“People's communication needs were understood and supported. Staff worked with people and their relatives to develop personalised communication approaches where needed.”

“Some areas of the home had recently been refurbished, and there were plans to further improve the décor of the home. The home presented as clean.”

“Staff felt supported in their roles through supervision, staff meetings and shift handovers. They were encouraged to share ideas and contribute to service improvements and felt listened to by senior staff. The registered manager was committed to supporting staff development and providing opportunities for learning.”

“Staff worked well with other organisations to support people to enjoy opportunities to spend time in the community and to access the support they needed from other organisations, including health and social professionals, employers and housing providers.”

“The registered manager planned to further develop opportunities for people to plan for their future wishes.”