Turning Point – Avondale

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disabilityrespect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“Staff supported people in line with this guidance. For example, people were supported to regularly access the community using their own vehicles. People were supported to have choice and control over their lives. Families told us leaders ensured they were involved in decisions that needed to be made in relation to care and treatment. One relative told us, “I am 110% involved in [person’s] care planning they (staff) keep me informed, they call me if there's anything.””

“People were supported by enough staff who had the skills and knowledge to support them safely. Risks were assessed and people and their relatives were involved in the process. There were effective systems in place to safeguard people from abuse.”

“Medicines were generally administered safely, and there were systems in place to ensure the environment was safe.”

“Staff demonstrated they knew people well. We saw staff supporting people with kindness and compassion during the inspection. We saw staff ensure people were able to do activities that interested them and people were regularly going into their community to access activities of their choice. Staff used alternative communication methods to meet peoples need. This ensured people were being empowered to make choices.”

“People were supported in a person-centred way. They had detailed care plans which outline their interests and their needs. These support plans were regularly reviewed and amended as needed. Professionals and relatives said the registered manager, and staff were proactive in ensuring people were able to access services they needed to in a timely way.”

“The service was well led. There was a range of governance systems leaders used, and senior leaders also had good oversight. Relatives and professionals were very positive when asked about the registered manager with comments that included “they are very impressive”, “outstanding” and “a great role model for person centred care.” Staff spoke positively about working for the service and highlighted that the leadership of the registered manager was fundamental to their positivity about the workplace. The staff team was made up with people from several different…”