Thornton Hall & Lodge

“Information was not always available to guide staff on the safe use of some medicines to be given to people when required (PRN). Some parts of the environment and equipment were not kept clean and hygienic increasing the risk of the spread of infection. Governance systems were not always used effectively in identifying these areas for improvement. Managers responded immediately during the site visit. A deep clean of communal areas took place and guidance on the use of PRN medicines was put in place.”

“Safety concerns were listened to and investigated in a timely way and lessons were learnt to prevent future occurrences. Managers and staff knew the different types of abuse and how to report any safeguarding concerns. Medicines were stored and administered safely by suitably trained staff. There were sufficient numbers of staff suitably skilled and experienced, and they had been recruited safely.”

“There was an experienced manager in post, and they had applied to the Care Quality Commission (CQC) to become the registered manager. There was a positive culture based on listening, learning and trust. Staff felt supported, valued and able to speak up with confidence. There was good partnership working with others in ensuring people’s needs were met.”