Thorndene Residential Care Home

“The management team had improved systems and processes and could evidence they had taken action to improve the service. Accidents and incidents were analysed and trends and patterns were identified to mitigate future risks. Risks associated with people’s care had been identified and actions taken to reduce hazards. The home was predominantly clean, although some areas of the home required refurbishment to ensure they could be cleaned effectively and an action plan was in place to address this.”

“People were appropriately referred to healthcare professionals, and staff took action to follow their guidance. People were safeguarded from the risks of abuse. People’s needs were assessed and reviewed frequently to ensure care delivered was in line with people’s current needs.”

“Staff were kind and caring and supported people in a dignified way. During our assessment we found staff responded to people in a timely way. We found people did not always have access to social stimulation. The management team had started to look at ideas to improve activities both in and out of the home.”