Anchor House – Doncaster

“Date of assessment: 19 August to 5 September 2025. We visited the service on 19 August 2025 and spent time observing people’s care and reviewing records and information. Anchor House – Doncaster is a 'care home.' People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Anchor House – Doncaster is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Anchor House – Doncaster can provide personal care for up to 23 people. At the time of our inspection there were 20 people using the service, some of whom were living with dementia. We carried out this assessment under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. The provider was previously in breach of legal regulations in relation to person centred care, safe care and treatment, safeguarding and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. The improvements evidenced at this assessment needed to be sustained and embedded into practice so the provider and the service can continue their journey of improvement.”

“There was a learning culture in the organisation. Accidents and incidents were logged, reviewed and analysed on a monthly basis to identify learning and improvement. The provider needed to improve how it shared information between services. We discussed this with the management team and immediate changes were made but needed to be embedded into practice. The provider shared concerns quickly and appropriately and they knew how to refer any concerns about safety or suspected abuse to the local safeguarding adults team. The provider did not always detect and control potential risks in the care environment. They did, however, make sure equipment, facilities and technology supported the delivery of safe care. The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide care which met people’s individual needs. Improvements had been made to the cleanliness of the care environment following the previous inspection. The clinical infection prevention and control team had identified the need for attention to detail to cleaning practices specifically around fixtures and fittings. There had been improvements to the management of medications following the last inspection of the service. We identified some areas for improvement around how rotations of people’s pain patches were documented and recorded and how protocols for ‘as and when’ (PRN) medication explained how people would indicate they were in pain or needed their PRN medication. We raised these issues with the management team and they took immediate action and made the changes which mitigated the risk.”