The Willows Care Home
2 Tower Road, Worcester, Worcestershire, WR3 7AF · View on map
Overview
Key facts
The inspection record
Overall
Good
Report published 17 February 2025
“The Willows Care Home is a care home providing personal care to up to 17 people. The service provides support to people over 65 who may live with dementia, physical disabilities and sensory impairments. The Willows Care Home accommodates people in one adapted building. At the time of our assessment there were 10 people using the service. The service was last inspected on 27 April 2023, with an overall rating of requires improvement. This assessment was prompted in part due to concerns raised about staffing levels, medication issues, peoples’ safety from falls, food quality and portion sizes, infection control, risk management, and general lack of record keeping.”
“We completed the assessment of the service between 11 November 2024 and 13 December 2024. We visited the service on the 25 November 2024. At this assessment, we looked at 19 quality statements in the key questions of safe, effective, caring and well-led.”
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“The provider had processes in place to protect people from avoidable harm and abuse. Staff had received training in safeguarding and knew how to report any concerns to management. People’s care plans were personalised and reflected their needs and preferences. Risks to people were largely identified and recorded so their safety was protected. There were enough staff to meet people’s personal care needs, though an increase of staff would ensure improved observation for peoples’ safety. People were supported to have choice and control and were involved in planning their care. People were referred to other health agencies to promote their wellbeing. People knew how to give feedback. The manager was visible and supportive. Staff understood their roles and responsibilities. Systems were in place to monitor the quality of the service and care provided. Actions were taken to improve the service.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
The Willows Care Home entered the official register.
Rated Good overall
Report published 17 February 2025 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 27 February 2023, rated Requires improvement
Inspected 7 March 2022, rated Requires improvement
Inspected 9 June 2021, rated Requires improvement
Inspected 12 January 2021, not rated
Inspected 6 February 2019, rated Good
Registration details
Location
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Frequently asked questions
What types of care is The Willows Care Home registered for?
The Willows Care Home is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care. Listed specialisms include Physical disabilities and Sensory impairment.
How many Rooms does The Willows Care Home have?
There are 17 Single Rooms.
What is The Willows Care Home's CQC rating?
The Willows Care Home is rated Good by the Care Quality Commission (report published 17 February 2025). The full CQC inspection report is available at cqc.org.uk/location/1-5375195863.
How many beds does The Willows Care Home have?
The Willows Care Home is registered for 17 beds.
Who is the registered manager at The Willows Care Home?
The registered manager is Ms Catherine Jane Dunmore.
When was The Willows Care Home last inspected?
The Care Quality Commission published its latest report on The Willows Care Home on 17 February 2025.
Where is The Willows Care Home located?
The Willows Care Home is located in Worcester, United Kingdom.
When did The Willows Care Home register with CQC?
The Willows Care Home first registered on 22 June 2018.
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Information disclaimer. Information regarding The Willows Care Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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