The White House

“The provider had a learning culture and people could raise concerns.”

“Medicines were stored safely and securely, and medicines risk assessments were in place. The service should ensure the impact of current medicines when completing falls risk assessments.”

“Managers investigated incidents. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain quality care. Staff were positive about their supported employment.”

“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. There was a culture of continuous improvement. The service should routinely seek feedback from people and overtly demonstrate changes made as a result of that feedback.”