Elton Park Care Home

“The provider had a good learning culture and people could raise concerns. Managers investigated incidents. People were safeguarding from avoidable harm and abuse. We identified some areas in the safety of the premises and cleaning, which required improvement. These were addressed immediately. There were enough staff with the right skills, qualifications and experience, and the management team kept this under review. Managers made sure staff received training and regular appraisals. Staff managed medicines well and involved people in planning any changes.”

“People were involved in assessments of their needs, assessments were used to inform care plans and risk assessments and these were kept under review. People had enough to eat and drink to stay healthy. Improvements were being taken to improve the provision of the quality of food provided, following concerns raised by people. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved people’s representatives and made decisions in people’s best interests where they lacked capacity.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. The provider supported staff wellbeing.”

“People were involved in decisions about their care. The manager was considering how all people’s voices could be heard, when people had chosen not to attend ‘residents’ meetings.’ Improvements were ongoing in social activity and in how staff recorded people’s wellbeing and social interaction in daily notes. Staff provided information people could understand. There was a complaints procedure in place. Staff worked to reduce health and care inequalities. People’s end of life decisions was documented.”

“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally. There was a culture of continuous improvement.”