The Shrubbery

“The Shrubbery is a care home providing personal care for up to 30 people. At the time of this assessment 28 people were living in the home. The service is a residential care home providing support to older people, and older people living with dementia. The service is also registered to support people with a learning disability and autistic people.At the time of the assessment, the service was supporting 1 person with a learning disability.”

“People were not always supported to make their own choices and take risks. The provider had a culture of people being supported out of bed before they were ready to get up in the morning. This was not person-centred care. Staff provided information people could understand. The provider was not always responsive to people’s changing or immediate needs. Although, we saw the provider had made referrals appropriately to health care professionals when needed. Staff treated people kindly. The provider’s culture encouraged people and staff to feedback on the care provided and speak up about concerns. Staff felt supported and treated fairly by the management team. However, we raised concerns over the lack of regular engagement and social activities available to people. People were protected against harm and supported safely by a dedicated and experienced staff team. Staff understood and managed risk appropriately. Managers investigated incidents thoroughly. The provider worked effectively in partnership with other health professionals and followed their recommendations”

“The provider was responsive to our feedback and shared plans to improve social engagement for people living in the home. However, the service was in breach of legal regulation in relation to governance and person-centred care.”

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