The Old Vicarage

“People had their needs assessed when they moved to the home to make sure it was the right place for them. Some improvements were needed to make sure people’s care plans and risk assessments were up to date and reflected people’s current needs. The provider took action to address these issues.”

“Medicines were safely managed but some improvements were needed to make sure the effectiveness of prescribed medicines and creams could be monitored.”

“The provider carried out a series of audits, but these had not always been effective in monitoring quality or driving improvement.”

“Most people were able to give consent to their care and support. However, where people lacked the capacity to consent, the provider did not always work in accordance with the law and current best practice guidelines.”

“The provider and registered manager were responsive to feedback and were committed to making improvements where needed. Some improvements had been completed before the end of the inspection.”

“Staff knew how to recognise and report abuse. All were confident that any concerns raised would be listened to and action taken to make sure people were safe.”

“There were enough staff to safely and effectively meet people’s needs.”

“Staff knew people well and respected them as individuals. The quality of care provided was good and staff were knowledgeable about people’s needs.”

“Staff told us they felt well supported and were happy in their roles.”

“All areas of the home were well maintained, clean and fresh.”

“Visitors were always welcome at the home.”

“The registered manager and provider were friendly and approachable. They were visible in the home which led to an open culture where people and staff felt able to raise concerns and share ideas.”