Rosewood Lodge & Brook House

“People lived in a home where regular health and safety checks were completed to ensure the safety of the environment. However, actions identified during these checks were not always actioned in a timely way. During the assessment we identified concerns relating to fire safety that potentially placed people at risk. The registered manager confirmed work was carried out during the assessment to rectify the concerns, they also confirmed they were working with the local fire service.”

“Areas of the home had been redecorated and refurbished since our last inspection, there was an environmental action plan in place detailing further works required.”

“People had their needs assessed when they moved to the home. Care plans were developed using these assessments.”

“People were able to give consent to their care and support. People confirmed staff sought their consent.”

“Staff were positive about working at the home. Staff received training relevant to their role. There were enough staff to meet people’s needs, we identified some gaps in recruitment records, these were rectified during the assessment.”

“A series of checks and audits of the quality of care were completed, but these had not been fully effective in ensuring the provider addressed areas for improvement in a timely way. There was an ongoing plan to refurbish the home.”

“People knew how to give feedback and were confident the service took it seriously and acted on it.”

“Some improvements were required to medicines management, these were addressed during the assessment.”

“People were protected from harm and kept safe, and staff worked with agencies involved in people’s care. We received unanimous positive feedback from professionals. The registered manager and staff had a very good understanding of the needs of people, and they worked extremely well with professionals to ensure people received good outcomes.”

“Staff felt supported and were treated equally. Staff were positive about their work and the people they supported. The registered manager was exceptionally passionate about delivering high standards and compassionate care which empowered people and was person centred.”