The Old Rectory

“People’s medicines were stored and administered safely by suitably trained staff. The home was clean and free from malodour.”

“People received healthcare when they needed it. However, the monitoring of people’s healthcare needs highlighted some gaps in the recording of certain tasks.”

“Staff had received training to fulfil their roles and felt supported in the workplace. Staff demonstrated an understanding of safeguarding procedures and knew what to do if they suspected abuse.”

“The provider followed the principles of the Mental Capacity Act and ensured people consented to their care through the appropriate legal frameworks.”

“There was a range of activities available for people to join in. This included trips into the local community. Where able to, people were encouraged to be as independent as they were able to be.”

“People were treated with kindness and respect. They were involved in how their care was planned and undertaken and their complaints were taken seriously.”

“The provider undertook a range of audits to monitor the quality of the service. However, some of the audits and records lacked detail to ensure that potential improvements would be identified.”