The Laurels Residential Care Home

“The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation. Some focus was needed to strengthen management oversight of medicines, care planning, training and learning from incidents. The manager and provider were open to feedback and took responsive action to any issues we identified during this assessment.”

“Learning from incidents was not fully embedded into practice, limiting service improvement. However, staff were knowledgeable about safeguarding and recognising signs of abuse. Concerns were reported to the local authority and relatives were informed of incidents.”

“Whilst people were supported safely, some people were at risk of not having their needs fully met as staff had not received all necessary training. Some improvements were needed around infection prevention and control (IPC). Some care plans required further information to ensure staff could support people more effectively and some environmental concerns were also raised.”

“Staff knew people well. The provider worked corroboratively with other health professionals to support people.”

“There was evidence of positive risk taking, demonstrating people could openly make their own decisions regarding the care they received. The provider was open to feedback and had already started to address the concerns raised.”