The Haven

“The service was also providing care and support to 1 person with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people; this guidance was considered as part of the assessment. We found the provider was not working within this guidance.”

“We found significant concerns regarding the leadership, governance and oversight of the service. Whilst people were supported by a caring and committed staff team who knew them well and had developed positive relationships with them. We found systems to ensure care was safe, effective, person-centred and well managed were not consistently effective.”

“The provider was in breach of legal regulation’s relating to person-centred care, infection prevention, medicines, risk management, premises and equipment and good governance.”

“In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have asked the provider for an action plan in response to the concerns found at this assessment in relation to safe care and treatment and good governance.”

“At this assessment the overall rating for the service has changed from good to inadequate based on the findings of this assessment.”

“This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.”