The Grange Nursing Home

“People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this assessment.”

“We carried out this responsive assessment, including an unannounced site visit, as there had been concerns about people’s safety. We found the provider had worked with the local authority to investigate when concerns were raised and improvements made where necessary.”

“There were always enough appropriately-qualified staff on duty to meet people’s needs and keep them safe. The home had a consistent staff team, which meant people received good continuity of care.”

“Staff kept the home clean and hygienic. People’s medicines were managed safely. Lessons were learned from incident investigations, and learning was shared with staff. Staff understood their responsibility to recognise and report abuse, and knew how to do this.”

“Staff had the training and support they needed to carry out their roles. The manager was a skilled and experienced leader who led by example in their attitudes and behaviours.”

“There were effective systems in place to monitor the safety and quality of the service. The manager and staff worked well with other professionals to achieve good outcomes for people.”